1. Information We Collect

• Personal Information: Name, phone number, email address, and other contact details.
• Business Information: Company name, service requests, quotation details.
• Catalog Interaction Data: Product views, inquiries, and preferences.
• Technical Data: IP address, browser type, device information.
• WhatsApp Communication: Messages, media, and conversation metadata.

2. How We Use Your Information

• Respond to inquiries and provide customer support via WhatsApp and other channels.
• Process quotation requests and service orders.
• Improve our website, catalog, and services.
• Comply with legal obligations.

3. WhatsApp Communication

• Your phone number and message content may be stored for service delivery.
• We may use WhatsApp Business tools to manage conversations.
• WhatsApp's own privacy terms also apply.

4. Catalog and Fabrication Data

Specifications, drawings, and photos are used solely to scope and deliver services. Confidentiality is maintained; access is limited to necessary personnel.

5. Data Sharing

• Service providers (hosting, analytics, logistics).
• Legal authorities when required.
• Fabrication/installation partners for order fulfilment.

6. Retention

• Quotes and conversations: up to 24 months.
• Orders and invoices: retained per legal/accounting requirements.

7. Security

We implement organizational and technical measures (access controls, encryption, backups) to protect your data.

8. Your Rights

You may access, correct, delete, or withdraw consent for your data. Contact us at contact@fhilcom.com.

9. Governing Law

This policy is governed by the laws of the Sultanate of Oman.